Residential vs. Day Services: Breaking Down Silos for Quality Services

Monday, July 24, 2023

4:00 PM - 5:00 PM PDT

Location: Grand Ballroom Salons 1 & 2 - 3rd floor

Lead Presenter(s)

Lori Opiela (she/her/hers)

Chief Policy, Research and Advocacy Officer
UCP Seguin of Greater Chicago

Slides

Co-Presenter(s)

SG

Sammy Gutierrez

Chief Program Officer
UCP Seguin of Greater Chicago
Michelle Sanders (she/her/hers)

Chief Operating Officer
UCP Seguin of Greater Chicago

This session will focus on our Agency transformation as we (once and for all) broke down the silos of day vs. residential services. Through technical assistance from NEON and the Illinois ARF, we conducted a deep dive into our capacity and goals for the future of supports at UCP Seguin. We will review our innovative staffing model including the challenges, lessons learned along the way, and successes experienced while we stabilized our workforce.